Abacus Field Service Apps
Reach the pinnacle of customer satisfaction with the Abacus Field Service App.
If you aim to increase your revenue and build a strong connection with your customers, it is paramount that your products and strategies are backed up by equally efficient field service.
With the help of our app, identify the best available resources for a given situation, allocate them effectively, engage the technician nearest and best suited for resolving the issue. Thus, avoiding revisiting and faster service resolution time.
Make the service process more effective by aligning the front-office and back-office activities through our app. The overall service delivery time is accelerated when supporting functions like call-logging, invoicing, inventory, and logistics are in sync, resulting in a pleasant experience for both the customers and the technicians.
Efficiently allocate the inventory and service workforce, avoid revisits and repeat tasks, and align the service resolution process. Thus, eliminating the costs involved and increasing the service-generated revenue and customer satisfaction simultaneously.
Keep the service team on toes with spare parts availability and other information to resolve the issue, schedule the service calls according to priority, organize logistics efficiently, and report effortlessly. Thus, increasing the efficiency of an overall service delivery process.
You can reduce asset downtime with preventive maintenance by using automated scheduling and asset data linked with the CRM.
Always be on the toes to handle exceptional situations with the knowledge about current service status and immediate resource availability
By keeping track of the time taken to complete jobs, team skills, and frequency of service calls, make valuable forecasts, and understand team training and staffing requirements.
Analyse and track service-related data recorded in real-time regarding issues, inventory, technician availability & their location, and reports. Utilize this to make informed decisions and meet service agreement terms.
Provide customers with self-service tools to contact the service team or log the complaints. Thus, creating an empowering experience for them.
Assign the service calls to the technicians best fitted for the job depending on the skills, location, and tools.
Manage and track service calls, get complete visibility on person-wise & area-wise tasks allocation, and keep the team on the same page with the current status of assigned tasks and reports, all on a single dashboard. Also, access the dashboard on the go via mobile app.
Automatically schedule asset maintenance for better uptime and reduced delays.
Based on data received from the assets and field service team, you can schedule preventive check-ups and make timely decisions exceeding the customer expectations.
Taking the service experience to the next level with remote assistance through video, phone calls, or direct chat when assigning a field technician is not necessary.
The field team can take assistance from the virtual help-desk based on previously resolved cases and FAQs for quicker resolution of issues.
Connect the field service team directly to the managers, back-office support, and logistics for smooth service delivery.
Keep the field workforce updated with changes in safety protocols or checklists with auto-updates.
Keep a tab on available inventory for scheduled calls in real-time and plan to procure new material for upcoming service assignments.
We aim to make the user experience as smooth as possible through our highly advanced attributes, whether it’s the service technicians, the team leaders, managers, or the customer itself.