CRM is the most important productivity tool for any organization. There are a lot of solutions available in the market from free to use open source solutions to more elaborate versions from establish companies such as Microsoft and Google.
While Sales Force being the segment leader for SME’s its still considered a little expensive by some businesses owing to its user based subscription model. For such requirements there are two solutions available these are Sugar CRM and Vtiger.
Sugar CRM has both the paid and community version. The paid version obviously has more bells and whistles like extensive reporting and process manager. The Open Source edition too has most of the features and a very active community support.
Vtiger started off as a purely free CRM tool but eventually became a paid solution with the Open source being pushed to the SourceForge platform. The solution has the underpinnings of SugarCRM but has been hugely modified to suit SME sector.